Refund Policy

1. Overview

At Sri Sastha Fusion, we are committed to providing high-quality imitation jewellery and excellent customer service. This refund policy outlines the terms and conditions for returns, exchanges, and refunds for all products purchased from our website.

2. Return Eligibility

2.1 General Conditions

• Items must be returned within 7 days of delivery
• Products must be in original condition, unworn, and undamaged
• Original packaging, tags, and certificates must be included
• Items must not show signs of wear, scratches, or tarnishing
• Custom or personalized items are not eligible for return

2.2 Non-Returnable Items

• Earrings (for hygiene reasons)
• Items on sale or clearance (unless defective)
• Gift cards and digital products
• Items damaged by misuse or normal wear
• Products purchased with special discounts or promotional offers

3. Return Process

3.1 Initiating a Return

1. Contact our customer service team at support@srisasthafusion.com
2. Provide your order number and reason for return
3. Receive return authorization and shipping instructions
4. Package items securely in original packaging
5. Ship items to our return center using provided address

3.2 Return Shipping

• Return shipping costs are the customer's responsibility
• We recommend using a trackable shipping method
• Sri Sastha Fusion is not responsible for lost return packages
• For defective items, we will provide a prepaid return label

4. Refund Processing

4.1 Processing Time

• Returns are processed within 3-5 business days of receipt
• Refunds are issued within 7-10 business days after approval
• Original payment method will be credited
• Bank processing times may vary (2-5 business days additional)

4.2 Refund Amount

• Full purchase price (excluding original shipping charges)
• Return shipping costs are not refunded
• Processing fees may apply for certain payment methods
• Partial refunds may apply for used or damaged items

5. Exchange Policy

5.1 Size/Style Exchange

• Exchanges must be requested within 7 days of delivery
• Subject to availability of desired size/style
• Price differences must be paid for upgraded items
• Exchange shipping charges apply

5.2 Defective Items

• Manufacturing defects covered for 30 days
• Free exchange or full refund including shipping
• Quality assessment by our team required
• Photo evidence may be requested

6. Special Circumstances

6.1 Damaged During Shipping

• Report damage within 48 hours of delivery
• Provide photos of damaged items and packaging
• Full refund or replacement at no cost
• Keep original packaging for investigation

6.2 Wrong Item Sent

• Contact us immediately upon receipt
• Free return and correct item shipment
• Expedited processing for our error
• Additional compensation may be offered

7. Gift Purchases

• Gift recipients can return items following standard policy
• Refunds issued as store credit unless original receipt provided
• Gift purchaser will be notified of return if requested
• Extended return period during holiday seasons

8. International Orders

• International return shipping costs borne by customer
• Additional customs/duty fees not refunded
• Processing time may be extended for international returns
• Contact customer service for return authorization

9. Contact Information

10. Policy Updates

This refund policy may be updated from time to time. We will notify customers of significant changes via email or website announcement. Continued use of our services after changes indicates acceptance of the updated policy.